Why Do You Need Customer Service?

A good reputation in customer service can push a business to the top of its league.
It gives staff the knowledge and skills to boost confidence and feel professional providing an excellent service and gaining repeat business.
Our Customer Service courses are bespoke to your company’s needs; our courses cover a range of topics including:
- Face to face and telephone training,
- Listening, confirming and responding,
- Using positive language,
- Communicating without jargon,
- Dealing with angry customers.

The ever-increasing rise in the popularity of package holidays has resulted in more knowledgeable, sophisticated and, consequently, more critical travellers. To satisfy the aspirations of today’s tourists, the service provided by Coach Drivers has to be of the highest professional quality.

Tour operators are becoming more aware of the need for professionally trained personnel and Coach Operators as suppliers to them, are encouraging their Coach Drivers to extend their customer care skills to meet the required criteria.

The course content covers all aspects of a Coach Driver's customer service when escorting a group.

Half Day Course:-

To be delivered in-house to cover:

- What is Customer Service
- The importance of Customer Service
- The duties of a Coach Driver
- The qualities of a Coach Driver
- The benefits of Customer Service
- Identifying customer’s care needs
- Solving problems and complaints
- The importance of selling
- Selling optional excursions
- Methods of communication
- Working with colleagues
- The Customer

Cost per candidate includes training materials and certificate